Before, during and after the stay

A thousand small questions a day. Enough to pull a team under. Philoxa takes the weight: AI assistants for hotels and resorts.

A thousand small questions a day. Every one lands on your team.

Enough to pull a team under.

High season, four languages, the phone, the desk and the app, all at once.

Philoxa takes the weight.

AI assistants for hotels and resorts. Every answer from your own knowledge, in the guest's language. Your team keeps one simple sheet; Philoxa runs everything else as a service.

Book a demoThe three products
AI assistants for hotels and resorts

Every answer from your own knowledge, in the guest's language.

Philoxa designs, builds and runs AI assistants for hotels and resorts. Your team keeps one simple sheet; Philoxa runs everything else as a service.

Book a demoThe three products

Your team keeps one simple sheet. Philoxa runs everything else.

Why it matters

Guests want to ask. Most never say when something is wrong.

77%

of travellers are interested in automated messaging or chat for service requests.

Oracle Hospitality × Skift, 5,266 travellers, 2022
25%

of guests say they would report a problem that affects their stay.

Zingle Guest Service Report, 1,100 guests, 2019
−217

points of satisfaction, on a 1,000 scale, when a problem occurs during a stay.

J.D. Power 2025, 39,219 guests

The products

Three products, one for each moment of the stay.

Philoxa designs, builds and runs AI assistants for hotels and resorts. Every answer comes from the hotel's own knowledge, in the guest's language. The hotel keeps one simple sheet; Philoxa runs everything else as a service.

Before the stay

Philoxa Welcome

The questions guests ask before they arrive, answered.

One link, wherever your hotel puts it, behind a username and password the hotel hands out. Guests ask before they arrive, in their language, and get the hotel's own answers: where to go, what it costs, what is included, which slides their children can ride, what to reserve first.

Read more

During the stay Flagship

Philoxa Guide

One scan, every answer, in their language.

One scan in the room, or one tap in your app. With the Care package, a request becomes a ticket your team sees and closes, and the guest watches the status. Every Monday, one page for your managers.

Read more

After the stay

Philoxa Echo

What your guests say, coming back to you.

Every review and every pre-booking question, read in their language, with a reply drafted for your team to approve. Nothing is ever published automatically.

Read more

The foundation

One sheet runs all of it.

Your team keeps one simple sheet: places, hours, rules, prices, the programme. Philoxa gives you the template, helps you fill it, and connects every product to it.

  1. Places. Where things are: the restaurants, the pools, the spa, the shuttle stops, each with its number on your own resort map.
  2. Hours. When they are open: breakfast, the pools, the à la carte restaurants, the spa.
  3. Rules. What applies: the heights for the slides, towels, what the pool bar allows.
  4. Prices. What things cost, stated plainly: transfer and taxi prices, what is included and what is not.
  5. Programme. What is on: tonight, this week, the kids club, the shows.

Five plain tabs for your team, a menu tab if your restaurants rotate their menus, and a few grey setup tabs that are ours.

Change a breakfast time and every guest sees it within half an hour.

During the stay · Flagship

Philoxa Guide

One scan in the room, or one tap in your app. Every answer in the guest's language, from your own sheet.

Read how it works

During the stay · Flagship

Philoxa Guide. One scan, every answer, in their language.

One scan in the room, or one tap in your app. Every answer in the guest's language, from your own sheet: what is open now, which slides fit a child of 118 cm, where the Italian is on your map, what is on tonight. With the Care package, a request becomes a ticket your team sees and closes, and the guest watches the status. Every Monday, one page for your managers: what guests asked about, what they could not find, what they asked for.

  • Your words only. Nothing is guessed.
  • It asks before it answers when a detail matters.
  • An addition to reception, not a replacement. Every card says "or reception at ext. 0".
  • Safety first. Health, security or emergency: "call reception now", with the number.
  • No guest data. Guide knows the room number, and only for directions and requests.

Door one · included

The QR card

An A4 card in the hotel's branding. Scanning opens a login screen; the guest chooses a language, enters the room number and the password the hotel gives at check-in.

Door two · bookable option

Guide in your app

A menu entry in the hotel's own app opens Guide with no second login. Philoxa gives the app developer the interface description.

The login screen and the chat wear your hotel's name and colours; Philoxa appears only as a small "powered by" line. Directions point to places by their number on your own resort map, with a pin at one tap.

Inside Guide

A request becomes a ticket. Monday brings one page.

Bookable option

The Care package

A request becomes a ticket your team sees and closes. The guest taps a category, the problem and how urgent it is (now, today, or it can wait), adds a note or photo if they like, and gets a ticket code with the time to expect. The status is visible any time.

The team gets the Care desk: every open request on one screen, sorted by what matters first, one tap to start, finish or explain, and "Ask the desk", a question box that answers from the live tickets. Reservations for à la carte, shows and spa work the same way.

Included with Guide

The Monday report

Every Monday at 08:00, one page your managers actually read, sent as a short e-mail with the report attached: what guests asked about, with how often and an example question for each topic; the questions Guide could not answer, with proposed lines for the sheet; what stands out; and, where booked, the request section (Care package) and the review section (Echo).

The numbers are computed from the hotel's own usage; the commentary is written by Philoxa's AI from those numbers only. A detailed monthly report is a bookable option.

How pricing works

One setup price. One monthly fee.

Every Philoxa product is priced the same way. A one-time setup price covers the sheet work, the content workshop, the doors and the go-live. A monthly fee — a rate per room per day, times your rooms, times thirty days — covers running it: hosting, monitoring, updates, support in agreed hours and the Monday report. Options are added to the monthly fee.

You get the figures in your offer, after the demo.

What the figures depend on

  • The size and complexity of the hotel: rooms, restaurants, pools and parks.
  • The languages you serve.
  • The expected usage: how many guests, how many questions.
  • The options you book: the Care package, Guide in your app, the Explore pack, the detailed monthly report.
  • How much of your content already exists in writing.
  • The number of properties and the total rooms, for a group.

More than one hotel

The group ladder.

Two scales, two mechanisms. The number of hotels in the group lowers the setup price of each new hotel. The total number of rooms across the group lowers the per-room-per-day rate for every hotel.

Why a group pays less — and what stays per hotel: the second hotel starts from the first one's sheet structure, the same card design, the same app interface and, in the same destination, the same Explore content. What is shared is not charged twice. The monthly fee stays individual: each hotel's rate times its own rooms times thirty days.

Scale 1 — setup

  • Hotels in the groupOff the setup price
  • 2 to 410%
  • 5 to 1520%
  • 16 to 3030%
  • 31 to 5035%
  • More than 50A chain agreement: priced together

The tier counts hotels already running with Philoxa when the next one signs. Only that hotel's setup is discounted; monthly fees are untouched by this scale.

Scale 2 — monthly rate

  • Rooms in the groupOff the per-room-per-day rate
  • Up to 15,000Base rate
  • 15,001 to 30,00010%
  • 30,001 to 50,00020%
  • More than 50,00025%

Rooms are counted across all hotels in the group. When a threshold is crossed, every hotel already live moves to the new rate.

Before the stay

Philoxa Welcome

The questions guests ask before they arrive, answered.

Read how it works

One link, wherever your hotel puts it, behind a username and password the hotel hands out. Guests ask before they arrive, in their language, and get the hotel's own answers: where to go, what it costs, what is included, which slides their children can ride, what to reserve first.

Simple on purpose: no guest data, no connection to the reservation system. It reads the "before you arrive" part of the same sheet Guide uses, so answers before and during the stay never differ.

  • Arrival explained.
  • Every fee and tax stated plainly, transfer and taxi prices.
  • What is included and what is not.
  • The parks at a glance: "my daughter is 118 cm, what can she ride?"
  • The restaurants, the programme pattern, the map.
  • Anything else goes to the hotel's contact line, not a forum.

After the stay

Philoxa Echo

What your guests say, coming back to you.

Read how it works

Every review and every pre-booking question, read in their language, with a reply drafted in their language that answers what they wrote, approved by your team. Nothing is ever published automatically. A one-star alert reaches the duty manager within minutes. The questions guests keep asking flow back into the sheet, so Guide answers them next week.

Echo reads what the hotel already receives: its own Google profile and the notifications from Booking, Tripadvisor, Expedia, Holidaycheck and others. No scraping.

3.5 days

is the average time hotels take to reply to a review. About a third of reviews get no reply at all.

Shiji ReviewPro Guest Experience Benchmark 2026, 40 million reviews
+0.12 stars

and 12% more reviews for hotels that respond to reviews.

Proserpio and Zervas, Marketing Science
89%

say a thoughtful reply to a negative review improved their impression; 77% are more likely to book when owners reply personally.

Tripadvisor × Ipsos MORI, 23,292 travellers

Options you can add

Bookable options. Add what your hotel needs.

Prices come with your offer.

The Care package

Requests with follow-up, the Care desk, "Ask the desk", reservation requests, the request section in Monday's report.

Guide
Guide in your app

A menu entry in the hotel's app opens Guide with no second login. Philoxa gives the app developer the interface description.

Guide
Language packs

English and German are standard. Arabic, Russian, French, Italian, Polish, Czech, Dutch and further languages per pack.

Guide · Welcome
Detailed monthly report

In addition to the lean weekly report: top fifty questions, demand by area and time of day, trends, a 30-minute review call.

Guide
Managed content service

Philoxa enters the hotel's changes for it, within an agreed time.

Guide · Welcome
Printable arrival guide

One page per language, in five languages, with the map, generated from the same content.

Welcome
The Explore pack

What is around the hotel, in the guest's language: the top three things to do, the sights, the nearest malls and markets, how to get there. Written and kept current by Philoxa; the hotel's excursion desk always named first.

Guide · Welcome
Automated pre-arrival messages

A short e-mail sequence before arrival, on request, scoped separately (needs booking data).

Welcome
Philoxa Echo

Reviews and pre-booking questions answered, review section in Monday's report.

After the stay

Included with Guide, always

  • The assistant by QR card in English and German.
  • The sheet template, the content workshop and help whenever the team is unsure.
  • The QR card design.
  • The weekly Monday report: what guests asked about, the questions Guide could not answer with proposed lines.
  • Hosting in the EU, automatic monitoring, updates, support in agreed hours.

Included with Welcome, always

  • The pre-arrival assistant on its own link, with the login the hotel hands out.
  • The "before you arrive" lines of the same sheet.
  • The hotel's name and colours.
  • Hosting, monitoring, updates, support.

How we work together

Onboarding in four steps.

  1. 1The sheet

    Philoxa gives the template and helps fill it from what the hotel already prints.

  2. 2The content workshop

    Two and a half hours with one person from the hotel who has the information ready.

  3. 3The doors

    The QR card printed and placed. The app interface, if "Guide in your app" is chosen.

  4. 4Go-live

    A hundred test questions answered against your sheet and scored before anyone scans a card. A rehearsal with reception on a real phone, training pages for anyone who needs them, the fallback sheet for the duty manager. Then the Monday reports begin.

Data protection in four lines

  • No guest personal data: no names, bookings, e-mails or phone numbers. Room number and ticket code only.
  • Hosted in the European Union. AI processing under a data-processing agreement.
  • Guests' questions are kept without any identity, only to count them for the Monday report, and deleted after 90 days.
  • One privacy notice for guests, one agreement for the hotel, in plain language.

Support

  • Automatic monitoring around the clock.
  • Support during agreed business hours, with a named contact.
  • A 30-minute review call over Zoom, weekly or monthly.

Questions

The ones hotels ask us.

No. It takes the thousand small questions so reception can take the ones that need a person.

It says so and points to reception. It never invents. The question reaches the hotel on Monday with a proposed line.

The hotel's team, in the sheet, in plain English. Philoxa helps whenever they are unsure. A change is live within half an hour.

Guests choose their language at the login. English and German are standard, others as language packs; a booked pack appears on the login screen by itself.

Guests see one line: "Please call reception, our systems are being maintained right now."

The next step

Book a demo on your hotel's own content.

One hour, your sheet, your questions. The demo is free: you see a simple prototype of your assistant, built on your own content.

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